Shipping policy

1. Delivery Coverage & Shipping Charges

  • Free Nationwide Shipping: We provide complimentary standard shipping to every serviceable Indian postal PIN code on prepaid orders.
  • Single Forward Transit Included: All listed retail prices incorporate only single-leg, one-way forward transit straight from our facility to the designated delivery address. Redundant courier movements are not factored into standard product pricing.
  • Cash on Delivery (COD): COD orders require a non-refundable upfront shipping deposit plus an additional carrier collection fee. Both of these components are paid directly to our third-party logistics partners to secure freight handling.
  • Packaging Standards: Orders are dispatched using high-grade corrugated boxes and/or heavy-duty, tamper-evident courier security bags to minimize in-transit damage and pilferage.

2. Dispatch Timelines & Delivery Estimates

  • Metro Cities: Estimated delivery within 3 to 4 working days from dispatch.
  • Rest of India: Estimated delivery within 4 to 5 working days from dispatch.
  • Remote / Special PIN Codes: Delivery times may extend depending on regional connectivity, state border checkpoints, or local logistics infrastructure.
  • Disclaimer on Estimates: When you place an order, estimated delivery dates are provided based on production schedules and regional hub transit times. Actual delivery schedules may vary due to third-party courier operations. Estimated dates are operational approximations; failure to deliver by an estimated date does not constitute a contractual breach or give rise to any cause of action or claim for damages against us.
  • Force Majeure & Courier Delays: Slobberman.dog is not liable for transit delays caused by:
    • Incorrect, incomplete, or unverified shipping addresses.
    • Incorrect postal PIN codes.
    • Recipient unavailability or gate pass denials.
    • Extreme weather disruptions, civil unrest, regional strikes, or Force Majeure events.
    • Technical failures or route disruptions within third-party logistics networks.

3. Hyperlocal Same-Day Deliveries (Bengaluru Only)

  • Service Availability: We offer same-day hyperlocal delivery across most Bengaluru PIN codes via on-demand partners (e.g., Porter, Rapido).
  • Selection at Checkout: Same-day delivery applies only if the parent explicitly selects the "Local Delivery / Porter" option at checkout. Selecting "Express Courier" will route the package through standard regional courier hubs.
  • Order Cut-Off: Local delivery orders placed before 4:00 PM, Monday through Saturday, are dispatched for same-day delivery. Orders placed after 4:00 PM or on Sundays/holidays are scheduled for the next operating day.
  • Hyperlocal Delivery Fees: Distance- and cart-based delivery fees may apply depending on delivery radius and order volume.
  • Discretionary Merchant Upgrades: On occasion, we may upgrade an order from standard courier to direct hyperlocal delivery (e.g., Porter) at our own expense to bypass hub congestion and expedite delivery.
  • Contactless Drop-off & Transfer of Risk: Hyperlocal drivers operate direct point-to-point dispatches and cannot return packages to our facility without substantial operational loss:
    • Recipients must answer driver coordination calls and facilitate gate access.
    • If the recipient does not answer calls or is absent upon arrival, the rider is authorized to deposit the parcel securely at the location (doorstep, security cabin, or reception) as specified in the shipping instructions.
    • A timestamped digital photograph recorded by the rider serves as conclusive Proof of Delivery (POD). Once deposited and photographed, delivery is legally fulfilled in full. Slobberman.dog holds zero liability for subsequent loss, misplacement, theft, or weather damage.
    • If a replacement is requested following an unattended drop-off, full replacement fees apply.

4. In-Person Store Pickups

  • Order Cut-Off: In-person pickups from our facility can be accommodated only for orders confirmed before 4:00 PM, Monday through Saturday.
  • Strict Facility Protocols: Patch Of Green Pvt. Ltd. is an active industrial manufacturing unit, not a public retail outlet. Pickups are strictly by scheduled appointment; visitors cannot be entertained for on-premise retail browsing, waiting, or consultations.

5. Delivery Verification, Courier Attempts & The "Extra Trip" Rule

  • Legitimate Delivery Attempts: Courier partners will make up to three (3) legitimate delivery attempts. These attempts are verified via handheld courier GPS devices confirming the delivery agent's physical location at your premises. Calls that are unanswered, disconnected, switched off, or route to voicemail/IVR are formally logged as legitimate contact attempts.
  • Identity Verification: Couriers may require the recipient to sign an acknowledgment slip and provide an active contact number. To prevent fraudulent handovers, courier personnel may request any of the following standard government photo identification documents for visual verification:
    • Driving License
    • Passport
    • Voter ID Card
    • PAN Card
    • Aadhaar Card

      Delivery may be withheld by the carrier if the recipient fails to verify their identity.
  • Standard Replacement & Return Leg Fees: Standard replacement fees covering two-way shipping are ₹200 per 1 kg bag and ₹500 per 5 kg bag.
  • The "Extra Trip" Principle: Every single transport leg a parcel undertakes beyond the initial, direct one-way delivery to your address is strictly chargeable.
  • Doorstep Refusals & Bounced Orders (2X Charge): When a parcel bounces due to an unverified address, invalid phone number, or persistent customer unavailability—or when a package is actively refused at the doorstep—the company is billed for both the forward and reverse transit. Standard replacement charges are doubled (2X) to cover both transit legs (i.e., ₹400 for 1 kg consignments; ₹1,000 for 5 kg consignments). These amounts will be deducted from any store credit or must be settled prior to re-dispatch.

6. Stalled Consignments & Duplicate Dispatch Protocol

If an in-transit parcel appears stalled or missing:


  • Investigation Window: Upon formal notification, we require three (3) working days to coordinate with carrier management to locate or release the parcel.
  • Discretionary Duplicate Dispatch: If the carrier cannot resolve the delay within 3 working days, we may—at our sole discretion—dispatch an identical replacement parcel to ensure your pet does not go without food.
  • Pre-requisites for Duplicate Dispatch:
    1. Customer Courier Ticket: The customer must independently log a formal delivery escalation with the courier partner and provide the ticket number to us.
    2. Single-Acceptance Undertaking: The customer must submit a written undertaking via email stating that they will accept only one parcel. Whichever consignment arrives first may be accepted; the secondary consignment must be rejected at the doorstep so it returns immediately to our facility.
  • Retention & Legal Recovery: If a customer accepts and keeps both the original and duplicate consignments, the secondary order must be paid for in full within 24 hours of receipt. Customers who retain duplicate shipments without payment, or who dispute charges after both consignments have dispatched and refuse both at the doorstep, will be billed for all cumulative forward and return shipping charges. We reserve the right to initiate formal legal proceedings for commercial recovery and unjust enrichment.

7. Support Hours & Escalations

  • Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST (Excluding Public Holidays).
  • Customer Support Desk: woof@slobberman.dog
  • Escalations Channel: https://wa.me/918123724693

    Communications sent outside working hours will be reviewed once operations resume on the following business day.