Legal notice

Legal Notice & Statutory Disclosures

This website (Slobberman.dog) is owned, operated, and maintained by Patch Of Green Private Limited, a private limited company incorporated under the laws of India.

1. Corporate & Statutory Entity Information

(In compliance with Rule 4(1) of the Consumer Protection (E-Commerce) Rules, 2020)

  • Legal Entity Name: Patch Of Green Private Limited

  • Brand / Trade Name: Slobberman.dog

  • Registered Office: - 673, 1st Floor, 17C Main, 6th Block, Koramangala, Bangalore - 560034

  • Operational Office: Unit 6, 24/10, Dr. Vishnuvardhan Road, MM Palya, 7th Sector, HSR Layout, Bengaluru, Karnataka – 560068, India

  • Goods and Services Tax Identification Number (GSTIN): 29AANCP0019N1ZQ

  • Primary Customer Care / Operations Email: woof@slobberman.dog

  • Corporate Support Desk: https://wa.me/918123724693[cite: 8, 16]

  • Support Operational Hours: Monday to Friday, 11:00 AM – 4:00 PM IST (Public holidays excluded)[cite: 8, 17]

2. Grievance Redressal Officer

(Mandated under Rule 5(3)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 & Consumer Protection (E-Commerce) Rules, 2020)

If you have formal statutory complaints or legal queries regarding orders, product liability, or service delivery, please write directly to our designated Grievance Officer:

  • Designation: Grievance Officer

  • Postal Address: Patch Of Green Private Limited, Unit 6, 24/10, Dr. Vishnuvardhan Road, MM Palya, 7th Sector, HSR Layout, Bengaluru, Karnataka – 560068

  • Email: woof@slobberman.dog (Subject line must state: "FAO: Grievance Officer - Order #[Order Number]")

  • Turnaround Time: Acknowledgement within 48 hours; substantive resolution or formal status update within one month of receipt.

3. Nature of Consumable Goods & Return Ineligibility

  • Hygiene & Biosecurity Standards: Slobberman.dog produces packaged pet food and nutritional consumables. Under standard e-commerce and food safety practices, food items that have entered domestic custody are strictly non-returnable and non-refundable once unsealed, due to cross-contamination and storage hygiene risks.

  • Small-Batch Craftsmanship: Our products are crafted in small production runs with natural whole ingredients, formulated for high bioavailable protein density. Natural variations in kibble geometry, surface fissures, and bite firmness between production batches are inherent to artisan food manufacturing and do not constitute product defect or contamination.

  • Quality Assurance Verification: Any formal claim of product non-conformance requires strict adherence to our standard QA Intake Protocol, which mandates surrendering all delivered bags (both opened and sealed) for factory retention-sample matching and laboratory analysis, coordinated under customer-arranged logistics.

4. Logistics, Delivery Bailment & Liability

  • Carrier Bailment: Fulfillment is executed via accredited third-party logistics (3PL) partners[cite: 10]. Custody and handling of parcels during transit are governed under standard carrier bailee bailment laws.

  • Transit Damage Protocol: We provide a 100% complimentary replacement for first-time transit damage. For subsequent orders, customers are required to note specific failed carriers under "Couriers to AVOID" at checkout. The company holds zero liability for repeat unnotated transit damage where customer exclusion instructions were omitted.

5. Intellectual Property & Brand Rights

All trademarks, logos, trade names, formulations, nutritional concepts, visual assets, reel media, and written copy appearing on this website are the proprietary intellectual property of Patch Of Green Private Limited. Unauthorized reproduction, scraping, commercial framing, or derogatory misuse is strictly prohibited and subject to civil and criminal action under the Copyright Act, 1957 and Trademarks Act, 1999.

6. Governing Law & Exclusive Jurisdiction

Any dispute, claim, litigation, or legal controversy arising out of or related to your use of this website, purchases from Slobberman.dog, or communications with Patch Of Green Private Limited shall be governed exclusively by the laws of the Republic of India. The courts, consumer commissions, and tribunals in Bengaluru, Karnataka shall hold sole and exclusive territorial jurisdiction over any and all proceedings[cite: 10, 15, 27].